Albany Support Services – Disability & Aged Care
(Also trading as Great Southern Support Coordination)
Last updated: October 2025

1. Introduction

Albany Support Services respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, services, or contacting us, you consent to the practices described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Full name, address, date of birth, and contact details
• NDIS number and plan details
• Health and support information relevant to your care
• Emergency contact details
• Financial and billing information (where applicable)
• Records of communications with us (emails, calls, forms, etc.)
• Website usage data (such as IP address, browser type, and cookies)

We only collect information that is necessary to provide you with our services or meet our legal obligations.

3. How We Collect Your Information

We may collect your personal information:

• Directly from you (in person, online, phone, or email)
• From your authorised representatives (family members, guardians, or nominees)
• From other service providers, healthcare professionals, or NDIS representatives — with your consent
• Through our website contact forms or feedback submissions

4. Why We Collect Your Information

We collect your personal information to:

• Provide NDIS, disability, and aged care services
• Coordinate and manage your supports
• Communicate with you, your family, or your plan manager
• Maintain accurate records for service delivery and compliance
• Improve our services and website experience
• Meet legal, funding, and regulatory requirements

5. How We Store and Protect Your Information

Your personal information is stored securely in password-protected systems and files.
We use encryption, access controls, and secure data management practices to prevent unauthorised access, modification, or disclosure.

Only authorised staff members who require the information to perform their duties have access.

If your information is no longer needed, we will securely destroy or de-identify it.

6. Sharing Your Information

We may share your information with:

• NDIS or other funding bodies (as required)
• Health or allied professionals involved in your care
• Plan managers or support coordinators (with your consent)
• IT service providers who assist in our operations (under confidentiality agreements)
• Legal or regulatory authorities if required by law

We will not sell, rent, or trade your personal information to third parties.

7. Accessing and Correcting Your Information

You have the right to:

• Access the personal information we hold about you
• Request corrections if your information is inaccurate or incomplete

To do so, please contact us (see Section 10 below). We aim to respond within 30 days.

8. Website and Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our site.
You can disable cookies through your browser settings, but some website features may not function properly.

We do not collect personal information unless it is voluntarily provided through contact or enquiry forms.

9. Complaints and Concerns

If you believe your privacy has been breached, please contact us immediately.
We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au

10. Contact Us

Albany Support Services
Phone: 0429 304 399
Email: admin@albanysupportservices.com.au
Website: www.albanysupportservices.com.au
Address: Albany, Western Australia 6330